Cancellations and refunds
The request can stop when the plan changes.
Cancellation and refund decisions follow the task state, provider state, and evidence recorded in the task timeline.
Before assignment
A customer can cancel a pending request before a helper is confirmed. Any payment method setup remains separate from the request.
After assignment
Cancellation after assignment may require review when a helper has started traveling, working, or incurring approved costs.
Scope changes
A new scope or total needs a fresh approval. Helpers should not continue materially different work without that approval.
Last updated September 2, 2026. These pages are product copy and should be reviewed by qualified counsel before launch.