Archived version 2026-09-09
Disputes and appeals
A documented process for resolving a problem without taking away your legal rights.
Report a problem
Open an issue from the task or Help and describe the disputed scope, payment, safety problem, or account decision. Include relevant evidence and the outcome requested; do not include unrelated private records. Reporting is available without new policy acceptance. An open work issue pauses automatic release of the affected task while funds and evidence are reconciled.
Evidence and decisions
TASK records the agreement version, sellers/shares, proof, updates, contacts, and payment evidence relevant to the issue. AI may organize evidence and suggest a response but does not decide contested earnings. The operator may resolve cases only when not a participant, giving a reason and an appeal path. For work performed by the operator, the parties may record a mutual settlement; unresolved contested claims go to the independent/legal options below, not self-adjudication.
Appeals
Use Help and reference the decision to request review, explain an error, or supply new evidence. An ordinary missed message, allegation, cancellation, or system failure is not automatically a verified no-show. A disputed or expired hold is not captured just to keep money available. Refund, payment, and bank states remain separately recorded during review.
Good-faith resolution
We ask both sides to try to resolve a dispute in good faith for up to 30 days after a notice describing the claim and requested remedy. This is not an absolute waiting barrier: safety reports, chargebacks, regulatory complaints, small claims, urgent relief, and filings needed to preserve a deadline remain available immediately. Send notice using the contacts below and retain your reference number.
Courts and applicable law
These agreements use California law to the extent permitted, without overriding mandatory rights in your jurisdiction. Where lawful, proceedings concerning the platform agreement may be brought in the competent courts in Riverside County, California. Any mandatory consumer forum or other nonwaivable right prevails. These policies do not impose compulsory arbitration, waive a jury trial or class proceeding, shorten a statutory limitation period, or prevent a complaint to a regulator.
Remedies and contact
Available remedies depend on the agreement, actual work, evidence, payment status, and applicable law. No goodwill program, insurance fund, or guaranteed reimbursement is promised. This does not limit refunds or remedies legally owed. Task Marketplace LLC, 22072 Monico Dr, Moreno Valley, CA 92557. Help: support@task.com.ai. Privacy: privacy@task.com.ai. You may also use TASK's Help page without accepting revised terms.
Effective September 9, 2026 · Version 2026-09-09. Policies and archived versions
Task Marketplace LLC22072 Monico Dr, Moreno Valley, CA 92557
Help and privacy requests